Do not do service there!! Scam. Charged me almost 400$ for 15000 miles service without any reason. More then 200$ was for work performed by some guy. Later I saw pricelist and notice that average price was about 160$ for 15000 service. I asked why for me it was much more, manager told me bullsh... that it was old pricelist, and right after that he produced another one with higher prices - new price for 15000 was about 230$, still it is not close to the money they charged me. And the fact they have at least 2 pricelist with different prices makes me think they full their customers quite often. 129b195
 Comments (1) |
| 1. Written by Plaza Toyota on April 2, 2012 from stamford, connecticut, US Dear Customer, On behalf of Plaza Toyota, I regret to hear about your recent experience at our dealership. We truly appreciate your honest review. We take your feedback very seriously and use this to improve our overall customer satisfaction. We are committed to providing high quality customer service, but based on your review, you did not share that experience. That is very disappointing to us. As your local Toyota dealership, it is our responsibility to earn your business as well as your trust and keep you as a loyal customer with our company. I am writing you today to let you know that we are still willing to do whatever it takes to achieve this. We truly apologize for any misunderstanding in the pricing. We would like the opportunity to amend our relationship. I've unsuccessfully attempted to track down your information so I could contact you personally. If you feel comfortable discussing the recent situation, please contact me at the e-mail address below. We would like to provide any debts owed to you from your recent visit with our Toyota Service Center. Please contact us as soon as you can. I will do what I can to work directly with my General Manager to fix the situation. I am looking forward to hearing back from you. Once again, we truly apologize. Thank you for taking the time to read this message. Most sincerely, Roxanne Customer Relations Manager or |
 |
| Comments on Toyota Plaza Automall | |
• Keep the topic of messages relevant to the subject. • Personal attacks will be deleted. • No Links or Scripts. |
